Terms and Conditions

GENERAL

1. General Terms and Conditions

  • Information (videos, photos and other ads), audio and visual materials that are published on the website and by other means are the property of IRON SWEAT LIMITED and its official partner companies.
  • The IRON SYSTEM® name and its related programs (MEDICAL IRON®; deepWORK®; IRON WORKOUT®; HOT IRON YoungStar®; HOT IRON®; IRON CROSS®) are the property of IFHIAS Institute (Germany).
  • Unauthorized use of this brand name and any defamation activities that may put the reputation of IRON SWEAT LIMITED into jeopardy will entail in warning, as well as legal action and financial compensation.
  • IRON SWEAT LIMITED does not take any responsibilities that may arise from improper interpretation of information published by IRON SWEAT LIMITED.
  • IRON SWEAT LIMITED reserves the right to make changes to its name and attributes.

2. Requirements for application

Conditions of the course

  • 16 years and over
  • the applicant is not under any medical treatment
  • attendance to 10 (certified) training sessions appropriate for the selected course, and recommendation by instructor/trainer (further information is available from your class instructor)
  • payment of course fee, supply of required data/information
  • acceptance of the Code of Conduct

The training course

  • During application the following information is available regarding the training: date, time, location, instructor’s name and contact information.
  • Upon successful application the following information is emailed to the applicant: structure of training, exam requirements and exam date.

Requirements of the exam and its components

  • Completed course approved by the Master Trainer
  • Theory test
  • Practical exam
  • Fitness test

Upon successful completion of exams

  • Following a successful test the trainer/instructor is registered internationally
  • Certification is sent electronically as the proof of successful test and membership
  • Supply of clothes and resources

3. Validity of license

– Following a successful test the instructor license is valid for 1 calendar year.

– The maximum of 3 courses can be completed within a year.

– In case of the use of an expired license or violation of the Code of Conduct a reminder is issued to the instructor, which is followed by a financial penalty
(£5,000) and a ban from trading under this name.

– The IRON SYSTEM® Master Trainer’s licence is valid for 4+1 years in case of active teaching. After this time, the instructor can use the Master Trainer designation but is not entitled to hold trainings.

– Requirements for becoming an IRON SYSTEM® Master Trainer:
• achievement of IRON SYSTEM® Specialist level
• approved dissertation/essay in the candidate’s specific area
• successful interview with the panel of professionals of IRON SWEAT LIMITED

4. Code of Conduct

a) I shall represent the programs that are taught by IRON SWEAT LIMITED with honesty and to the best of my knowledge.

b) I shall represent IRON SWEAT LIMITED, as my school, with due respect. This respect shall be extended towards other schools, their representatives and those who take part in the training classes. I shall promote a respectful view on forums and whenever I spoke about them at all times.

c) My primary goal is to educate others to the best of my knowledge, help them achieve their goals and to continuously train myself, both physically and mentally.

d) I understand and agree to the above points and I accept that violation of any of these points will result in the termination of my agreement and the cessation of my license.

5. Purchase

• Equipment

– IRON SWEAT LIMITED’s partner company is the Germany based Elbesport International GmbH (Ecksweg 1; 21521 Dassendorf, Deutschland) that results in the delivery time of 8-14 working days for any equipment ordered.

– Equipment distributed by us come with one year guarantee.

– Redemption of equipment
o In new condition: 80% of the purchase price is refunded
o After 1 year or heavy use: 50% of the purchase price is refunded

• Clothing

– The first exchange is free of charge in case of incorrect size or disputable quality. Any further exchange will bear a 20% charge of the original purchase price.

– Returns are only accepted in their original condition, with their original packaging and labels.

– Delivery time: 4-14 working days.

• Music and training plan

– Each instructor must have a valid PPL license.

– The official music of the IRON SYSTEM® is compulsory for HOT IRON® 1 and HOT IRON® 2 classes.

– IRON SWEAT LIMITED does not take any responsibility for personal or property damage that is caused by the inappropriate use of training plans and/or music.

6. Payments and Data Management

• Information given during the application and registration process will not be disclosed to third parties (except for the IT provider partner company).

• The website is SSL protected therefore all data transmission is done with complete security.

• Application and payment for the course must be made online, cash will not be accepted.

7. Cancellation and refund

• Cancellation of purchased products (clothing, music, equipment)
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items).

• The course

– If cancellation is made up to 30 calendar days prior to the start of the course, the full purchase price will be refunded (100% refund).

– If cancellation is made between the 29th and the 14th calendar day prior to the start of the course, 10% of the full purchase price will be charged (90% refund).

– If cancellation is made between the 13th and the 7th calendar day prior to the start of the course, 50% of the full purchase price will be charged (50% refund).

– If cancellation is made in less than 7 calendar days prior to the start of the course, the full purchase price is deducted (no refund).

– If participation on the course is cancelled due to unforeseen circumstances, it is possible to postpone the course to a later date, but in case of cancellation the above-described conditions apply.

– In case if IRON SWEAT LIMITED is unable to organise the scheduled training, or if the number of participants does not reach the minimum number (7 participants), then IRON SWEAT LIMITED will provide opportunity for deferring to a later course date or the course-fee in full will be reimbursed.

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DETAILS

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

General terms and conditions
This site is owned and operated by IRON SWEAT LIMITED of 145-157 St. John Street London, England EC1V 4PW. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@iron-sweat.com.
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to IRON SWEAT LIMITED. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
4. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5. Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

6. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

7. Price

The prices payable for goods that you order are as set out in our website. All prices are exclusive of VAT at the current rates and are correct at the time of entering information.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

8. Payment terms

We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

9. Delivery charges

Delivery charges vary according to the type of goods ordered.

10. Delivery

10.1 Our delivery charges are set out in our website.
10.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
10.3 Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.

10.4 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

10.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

11. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

12. Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

13. Cancellation rights

13.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
13.2 You cannot cancel your contract if the goods you have ordered are newspapers or magazines; customized products or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

13.3 If you have received the goods before you cancel your contract then [unless, under clause 13.2, for which you do not have a right to cancel] you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
13.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
13.5 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

14. Cancellation by us
14.1 We reserve the right to cancel the contract between us if:
14.1.1 we have insufficient stock to deliver the goods you have ordered;
14.1.2 we do not deliver to your area; or
14.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do cancel your contract we will notify you by e-mail and will recredit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

15. Liability

15.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
15.1.1 to make good any shortage or non-delivery;
15.1.2 to replace or repair any goods that are damaged or defective; or
15.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
15.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

15.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
15.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

16. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 145-157 St. John Street London, England EC1V 4PW and all notices from us to you will be displayed on our website from time to time.

17. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

18. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

19. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

20. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.

21. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

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PRIVACY STATEMENT

We, IRON SWEAT LIMITED are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1988 (‘the Act’)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:
• To register you with our website and to administer it.
• For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We may disclose your personal information to third parties:
• In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
• If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

Cookies
We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.

Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Our e-mail address is info@iron-sweat.com.

Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.

General
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:

IRON SWEAT LIMITED
20-22 Wenlock Road
London, England
N1 7GU
info@iron-sweat.com

All rights reserved!

EQUAL OPPORTUNITIES POLICY AND PROCEDURE

1. Statement of Policy
The aim of this policy is to communicate our commitment to promoting equality of opportunity in providing any and all of our training products and services.

2. Scope of Policy
This policy applies to:
• All learners who apply for training.
• All training events or activities.
• All resource and support opportunities that we offer.
• All staff who are employed or contracted to work with or for us.

3. Equality Commitments
We are committed to:
• Promoting equality of opportunity for all persons.
• Preventing unlawful occurrences of direct discrimination, indirect discrimination, harassment and victimisation.
• Fulfilling our legal obligations under the equality legislation and associated (SkillsActive, Awarding Organisation) Codes of Practice.
• Promoting a harmonious working and training environment where all people are treated with respect and helped to achieve their full potential.
• Taking positive action, where necessary, to adhere to our Equal Opportunities Policy.

4. Implementation
We accept responsibility for the effective implementation of this policy. In order to implement the policy, we shall:
• Ensure that training course places are allocated solely on the individual merits of the learner’s suitability for the course.
• Not discriminate or treat any individual unfairly on grounds of gender, race, disability, ethnic origin, religion, sexual orientation or social background.
• Aim to make reasonable arrangements to enable individuals with individual needs and/or disabilities to access the training on the same grounds as all other applicants.
• Provide a consistent variety of teaching and learning methods and resources to cater for the diverse needs and backgrounds of the learners.
• Review the training and assessment processes diligently to measure the effectiveness of the learning methods, training materials and assessment process in meeting the diverse needs of the learners.
• Provide individual support to individuals who have specific needs.
• Ensure that staff takes part in training and personal development to enable them to confidently and competently meet our Equal Opportunities Policy and maximise the learning and achievement of the learners.

5. Equality in Recruitment
• Jobs will be open equally to all eligible candidates, and appointments will only be dependent upon an applicant’s ability to perform the job role to the standard required.
• The necessary skills, experience and qualities for the position will be set in advance for the job and will be demonstrably measurable.
• Applicants will be made aware of the criteria in advance and this alone will be used as a basis for selection.
• Recruitment procedures will be fair, open and transparent.
• The recruitment and selection team will be expected to operate within our Equal Opportunities Policy and practices to reduce the possibility of discrimination.

6. Complaints
Any learner who believes that they have not been treated fairly, and in accordance with this policy, is entitled to raise their concerns.
The complaint is to be directed to ‘The Director’. Any complaints of discrimination will be dealt with fairly, promptly and confidentially.
We aim to ensure that:
• making a complaint is as easy as possible;
• we treat a complaint as a clear expression of dissatisfaction with our service which calls for an immediate response;
• we deal with it promptly, politely and, when appropriate, confidentially;
• we respond in the right way – for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc;
• we learn from complaints, use them to improve our service, and review annually our complaints policy and procedures.

We recognise that many concerns will be raised informally, and dealt with quickly. Our aims are to:
• resolve informal concerns quickly;
• keep matters low-key;
• enable mediation between the complainant and the individual to whom the complaint has been referred.

An informal approach is appropriate when it can be achieved. But if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.

Formal Complaints Procedure
If you are unable to resolve the issue informally, you should write to the member of staff who dealt with you, or their manager, so that he or she has a chance to put things right. In your letter you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking.

You can expect your complaint to be acknowledged within 4 working days of receipt. You should get a response and an explanation within 15 working days. If you are unsure which member of IRON SWEAT LIMITED staff to write to, your complaint should be sent to IRON SWEAT LIMITED’s Director.

We reserve the right to change our Equal Opportunities Policy without prior notice. This policy is kept under review and subject to change in line with changes and amendments to law and any events that require the policy is updated.

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APPEALS PROCEDURE

1. Purpose
• This Appeals Procedure applies to any student who wishes to appeal against their assessment decision.
• All learners are assessed against our published assessment criteria.
• All learners who agree to take our assessment will have received full written and verbal assessment instructions, assessment criteria and support towards assessment completion.
• All learners will be assessed by assessors who hold nationally recognised qualifications (Assessor Qualification and where relevant Quality Assurance Verifier Qualification).
• A learner who wishes to appeal against an assessment decision may do so, following this Assessment Appeals Procedure.

2. Grounds for Appeal
Candidates may appeal if it is believed that:
• The assessor was inappropriate in administering the assessment.
• The learner was not given a fair opportunity to provide evidence to be assessed against the assessment criteria.
• An unavoidable circumstance arose, which was outside the control of the learner, and resulted in the learner being unable to meet the assessment criteria as stated.

3. Appeals Procedure
Any appeal against an assessment decision should adhere to this process:
• Complete the Appeal Form below and send to ‘The Director’.
• Include any supporting evidence and assessment paperwork in support of your appeal.
• Send the Appeal Form + evidence to ‘The Director’ at the registered address.
• On receiving the completed Appeal Form, we will confirm receipt within 10 days.
• An external assessor/Quality Verifier will review the Appeal and respond within 14 days.
• Additional evidence may be requested to enable a full and fair decision to be made by the external assessor/verifier.

4. Appeal Outcome
Following a successful outcome of an appeal, the learner may have the opportunity to:
• Resubmit their assessment submission without charge.
• Have their assessment mark amended as agreed with the External Assessor/Verifier.

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POLICY FOR LEARNING SUPPORT AND REASONABLE ADJUSTMENTS

As part of our equal opportunity policy, we are committed to providing access and individual learning support to learners by making reasonable adjustments whenever possible.

We can provide a range of support and guidance to students who have declared a particular learning need that is supported with a statement of learning need. We will also provide advice and guidance for students with a declared learning need.

This includes:
• Dyslexia
• Other Specific Learning Needs
• Disabilities

Additional Support Procedure for Learners’ Needs
We recognise that learners who apply and attend our training programmes will have differing and variable needs. In support of our Equal Opportunities Policy, we intend to accommodate learner’s individual needs, wherever possible.
To enable us to identify any specific learning needs, agree appropriate adjustments and support and evaluate the effectiveness of our provision, we will include the following procedures:

• Learner Application Form – ask if they have any individual learning needs or physical needs that may necessitate adjustments or additions to the training programme.
• During the Training Programme – observe and discuss with learners any changes or adjustments that may be necessary to enable them to have equal access to the training programme.
• Learner Evaluation Form – request written and verbal evaluation from the learner to enable us to assess the extent to which we are able to satisfactorily accommodate the learner’s individual needs.

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